Operations Administrator at Techex

What are we looking for?

This role sees you at the heart of the company, working across the team to get the right solution, in the right hands, at the right time ensuring the customer is fully updated and recommends us without hesitation to their colleagues.

We are seeking an energetic and enthusiastic individual to join our busy Operations team. The role encompasses all aspects of Operations both customer- and supplier-facing and back-office but will have a focus on managing the support contracts, a revenue line of critical importance within the business. The candidate will report to the Operations Manager and side-by-side with another Operations Assistant. Alongside the day-to-day tasks, this role will help identify business process improvement opportunities and execute this with the wider team. 

The Role

Primary focus

• Shipping Management e.g. Liaising with couriers, acting as a receiving point for all deliveries and notifying wider team (stock, returned loan kit, RMAs etc), packing goods for shipping, raising shipping documentation (customs clearances, commercial invoices and Chamber of Commerce Export).
• Stock & Loan Management e.g. running stock takes, managing location of stock on the premises, issuing loan agreements (customer and manufacturer), processing loans through the loan stock system, manage purchasing and inventory of consumables, managing disposal of obsolete inventory (including WEE compliance).
• RMA Management e.g. processing and administration of faulty goods and repaired items ensuring internal systems are updated.
• Business Process/System Improvement e.g. supporting Operations Manager to identify areas for improvement and action plans to implement.
• Office Administration e.g. own logistics for internal and external events, office management, ad-hoc tasks as assigned by members of the team.

Secondary (cover responsibilities) 

• Sales Order Management e.g. sales order processing, customer and supplier communication.
• Pricing Management e.g. pricing maintenance, updates, data analysis
• Support Contract Management e.g. contract management and processing (new and renewals), data management and analysis, Demo & SLA stock management

Personal Attributes

• Ability to communicate effectively and provide superior service to customer and technology partners
• Experienced in Excel, data management and data analysis to provide insight and management information
• Organised and process oriented with an obsessive attention to detail
• Proficiency in using Microsoft Office applications, contact and workflow management systems
• Valid driver’s license and passport. Role is office based 

SKILLS

The following key skills are required:

• Experience in working hand-in-hand with shipping companies and couriers
• Highly customer focused and relationship driven
• Professional telephone manner
• Flexibility and the ability to plan and organise own workload
• High level of accuracy and attention to detail
• Experience using data entry systems
• UK driving license is required

The following key skills are an advantage:

• Experience of and/or strong interest to work with technology products

BENEFITS

• A fantastic environment to work where every contribution is valued.
• The chance to work with some of the world's major broadcasters.
• Contributory pension scheme, matching pension contributions up to 5%.
• Free parking at our Bracknell office.
• Subsidised canteen facilities on site.
• Free, fresh espresso.
• 25 days annual leave.
• Flexible working environment.
• Personalised continual professional development.

Who are we?

The Company

Techex is a UK leader in IP and cloud video solutions, solving complex problems for world-class businesses and broadcasters through its own mission critical software and partnering with emerging technology companies who are challenging the way IP and cloud is used to move and manage video.

Our value is underpinned by trusted partner status and long-term continuous development engagements with our strategic Tier-1+ broadcast and media customers. Our value is created through understanding complex problems and the application of our focused competencies and best-of-breed technology to address them. We design, commission and support live video transport, processing, redundancy and monitoring solutions that work in the real word, accelerating the shift towards cloud and virtualisation.

Careers at Techex mean the freedom and support within our close-knit team to get the job done. We are an investment backed, growing organisation with a diverse mix of highly experienced engineers, developers and operations and commercial specialists continually looking to challenge the status quo. If you thrive on a hands-on approach, being a trusted advisor to our customers and want unrivalled opportunities to develop yourself and your team, get in touch!