Job Title: Operations Assistant
Reports to: Head of Operations
The Company
Techex is a UK based global leader in innovative IP and cloud broadcast solutions and software. Trusted by premier global broadcast and media customers with their most valuable live workflows, Techex transports and transforms the highest value live video over IP and in the cloud.
Techex are in a phase of accelerated growth following significant private equity investment, we are evolving and developing our talented team of experts whilst continuing to grow and expand Techex geographically and build on the strong customer relationships we already enjoy. This is an exceptionally exciting time to be joining Techex with scope for great impact across the organisation.
The Role
This role sees you at the heart of the company, working across the Operations team to get the right solution, in the right hands, at the right time ensuring the customer is fully updated and recommends us without hesitation to their colleagues.
We are seeking an energetic and enthusiastic individual to join our busy Operations team. The role encompasses all aspects of Operations both customer and supplier-facing and back-office but will have a focus on the Order to Cash process for new orders and support contract renewals. Shipping management, stock and loan management, handling inbound and outbound shipping of goods. Export documentation, working with couriers and transport companies. Support contract renewal cost sourcing and office procurement. The candidate will report to the Head of Operations with support from a Senior Operations Assistant and working side-by-side with another Operations Assistant. Alongside the day-to-day tasks, this role will help identify business process improvement opportunities and execute this with the wider team.
The role will be required to be office based from our UK Headquarters in Bracknell.
Key Duties & Responsibilities:
- Sales Order Management e.g. sales order processing, customer and supplier communication. New orders and contract renewals, including cost sourcing from suppliers
- Shipping Management e.g. Liaising with couriers, acting as a receiving point for all deliveries and notifying wider team (new order stock, returned loan kit, RMAs etc), packing goods for shipping, raising shipping documentation (customs clearances, commercial invoices and Chamber of Commerce Export).
- Stock/Demo/SLA Management e.g. running stock takes, managing location of stock on the premises, issuing loan agreements (customer and manufacturer), processing loans through the loan stock system, manage purchasing and inventory of consumables, managing disposal of obsolete inventory (including WEEE compliance).
- RMA Management Processing of returns of faulty goods and repaired items ensuring internal systems are updated.
- Office Administration/Procurement e.g. own logistics for internal and external events, office management, ad-hoc tasks as assigned by the Head of Operations or Senior Operations Assistant
- Business Process/System Improvement e.g. supporting Head of Operations to identify areas for improvement and action plans to implement.
Personal Attributes
- Ability to communicate effectively and provide superior service to customers and technology partners
- Organised and process oriented, with an obsessive attention to detail
- Experience in stock management and shipping management
- Proficiency in using Microsoft Office applications, contract and workflow management systems
- Role is office based
- Highly customer focused and relationship driven
Skills
The following key skills are required:
- Experience in sales order processing
- Professional telephone manner
- Experience working with shipping companies and couriers
- Flexibility and the ability to plan and organise own workload
- Proficient in Excel
- High level of accuracy and attention to detail
- Experience using data entry systems and ERP systems
- UK driving license is desirable
The following key skills are an advantage:
- Experience of and/or strong interest to work with technology products
- Experience of Netsuite
Benefits
We have secured Great Place to work accreditation for the second year running, and our core values of Integrity, Innovation, Customer-First and Expertise are vital to our success. We seek out individuals who enjoy developing their professional skills and are always learning new things whilst supporting and sharing their learnings with others.
Techex is entering a period of accelerated growth, so we seek out talented professionals who are keen to scale up with Techex as we grow fast.
We have a flexible working policy, and you are empowered to work in a way that sets you up to be successful and deliver the necessary impact in your role. This is a hybrid role, and we are flexible on location and the amount of time needed in our offices.
In addition to competitive salaries and bonus schemes, we offer a package of flexible benefits you can design to suit your needs:
- Private Medical or Healthy living allowance
- Life Assurance
- Company Pension matching up to 5%
- Wellbeing support for you and your family (including bereavement, probate and menopause support, access to virtual GP and more)
- Discounted gyms, family savings and discounts
- Cycle to work scheme
- EV charging onsite
- Onsite café, free breakfast goodies and excellent free barista coffee
- Ongoing training and professional development
Equal Opportunities Employer.
At Techex we are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels respected, supported, and empowered to succeed. We believe that diversity of thought, background, and experience strengthens our team and drives innovation.
We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. All employment decisions are made based on merit, qualifications, and business needs.
If you require any adjustments to support you during the application or interview process, please let us know. We will work with you to make reasonable accommodations that meet your needs and ensure you have a positive experience.