Renewals Manager at Techex

What we are looking for:

The Renewals Manager plays a pivotal role in driving revenue growth and customer retention by managing the renewal process for Support Level Agreements (SLAs), Software Support and Maintenance contracts and Software subscriptions (SaaS or OPEX). With a focus on relationship management, revenue optimization, and process improvement, this role is essential for ensuring the long-term success of the business.

The Renewals Manager will ensure the continuity and growth of revenue through managing the renewal process for SLAs, Software Support and Maintenance contracts as well as Software subscriptions. They will require a combination of sales acumen, relationship management, and analytical skills to drive successful renewals and maximize customer retention.

The Renewals Manager will also ensure accurate costing of the SLAs by liaising with third party manufacturers, and will maintain accurate, detailed lists of products included in each SLA/Software Maintenance/Software subscription.

Who are we?

Techex is a UK based global leader in innovative IP and cloud broadcast solutions and software. Trusted by premier global broadcast and media customers with their most valuable live workflows, Techex transports and transforms the highest value live video over IP and in the cloud.

We build our own software and partner with world-class technology companies who share our mission to pioneer the way IP and the Cloud are used in close collaboration with our clients.

Techex are entering a phase of accelerated growth following significant private equity investment, we are evolving and developing our talented team of experts whilst continuing to grow and expand Techex geographically and build on the strong customer relationships we already enjoy. This is an exceptionally exciting time to be joining Techex with scope for great impact across the organisation.

What you will do. 

Renewal Strategy Development:

• Develop and implement comprehensive renewal strategies for SLAs, Software Support and Maintenance contracts and Software subscriptions.
• Analyse renewal trends, customer feedback, and market dynamics to refine renewal strategies and improve renewal rates.

Renewal Process Management:

• Own the end-to-end renewal process, including correct contract costing, preparation, negotiation (when applicable), and closure.
• Proactively engage with suppliers (for costs), and customers prior to renewal to understand their needs, address concerns, and secure timely renewals.
• Collaborate with Sales, Support and Operations and Finance teams to ensure seamless execution of renewal transactions.

Customer Relationship Management:

• Build and maintain strong relationships with key stakeholders within customer organizations, including decision-makers and influencers.
• Act as the primary point of contact for customers during the renewal process, providing exceptional service and support to enhance customer satisfaction and loyalty.

Revenue Optimization:

• Identify upsell and cross-sell opportunities during the renewal process to maximize revenue and customer lifetime value.
• Collaborate with Sales and Support teams to develop compelling value propositions and upsell strategies tailored to each customer's needs and objectives in line with company margin targets.

Forecasting and Reporting:

• Track renewal performance metrics, including renewal rates, churn rates, and revenue retention, and provide regular reports and analysis to leadership.
• Forecast renewal revenue and margin and identify risks and opportunities to achieve renewal targets.

Process Improvement:

• Continuously evaluate and streamline the renewal process to enhance efficiency, scalability, and customer experience.
• Identify and implement automation tools and best practices to optimize the renewal workflow and reduce manual effort.

What you will need:

• Bachelor’s degree in business administration, Sales, Marketing, or related field is highly desirable.
• Proven experience in sales, account management, or customer success, with a strong focus on Support renewal management preferably in the technology industry.
• Demonstrable negotiation skills and the ability to influence and persuade customers effectively.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.
• Analytical mindset with the ability to interpret data, identify trends, and derive insights to inform decision-making.
• Highly detail-oriented with strong organizational and time management skills to manage multiple renewal transactions simultaneously.
• Proficiency in CRM software (HubSpot), ClickUp and broader Microsoft Office Suite.
• Strong knowledge of PowerBI and Excel is required.
• Knowledge of contract law and experience with contract negotiation is a plus.

Our Values and Benefits

Techex has an impressive history with extremely high customer engagement and satisfaction. As a business we have developed consistently through our stellar reputation in the industry. We have recently secured the Great Place to Work accreditation and our core five values of Integrity, Innovation, Family, Customer-First and Expertise are vital to our success. We seek out individuals who enjoy developing their professional skills and are always learning new things whilst supporting and sharing their learnings with others. We look for candidates who are aligned to our values and who can amplify these more broadly as our business grows.

Techex is entering a period of accelerated growth, so we seek out talented professionals who are keen to scale up with Techex as we grow fast, whilst maintaining our focus of delivering world class support for our customers.

We have a flexible working policy, and you are empowered to work in a way that sets you up to be successful and deliver the necessary impact in your role. 

This role is based at our UK Headquarters in Bracknell so regular time in the office is required with flexibility to work from home when necessary.

In addition to competitive salaries and bonus schemes, we offer a package of flexible benefits you can design to suit your needs.

• Private Medical or Healthy living allowance.
• Life Assurance.
• Company Pension matching up to 5%.
• Wellbeing support for you and your family (including bereavement, probate and menopause support, access to virtual GP and more)
• Discounted gyms, family savings and discounts.
• Cycle to work scheme.
• EV charging onsite.
• Onsite café and excellent free breakfast goodies and barista coffee.
• Ongoing training and professional development.